Refunds & cancellations

Scope

This policy applies to consulting fees for AmberPath Software Consulting engagements such as legacy system modernization, codebase recovery assessments, and technical debt audits. This site does not sell physical goods, software licences, or course seats.

Eligibility

Refunds relate to prepaid deposits or milestone invoices paid under a signed statement of work (SOW). Website enquiries alone do not create a payable order.

Timeframe to request

Refund requests should be emailed to contact@content-amberpath.click within 14 days of the event that triggers eligibility (for example, our cancellation of a booked discovery phase before work starts).

Full refund

A full refund of an unused deposit is available if AmberPath cancels an engagement before any discovery or recovery work begins, or if a scheduled kickoff is cancelled by us and no mutually acceptable new date is offered within 30 days.

Partial refund

If you cancel after work has started, we invoice for time and materials already performed at the rates in the SOW and refund any unused prepaid balance. Completed milestones (for example, a delivered recovery report) are non-refundable.

Non-refundable items

• Completed written deliverables accepted or delivered under the SOW
• Third-party costs we prepaid on your written instruction (for example, specialised lab hardware hire), unless the vendor refunds us
• Booking holds abandoned without notice when the SOW states the deposit is forfeit after a stated date

Process

Email contact@content-amberpath.click with your organisation name, SOW reference, and reason. We confirm eligibility within five business days and state any amount retained for work already performed.

Processing time and method

Approved refunds are returned to the original payment method within 10 business days of approval, or by electronic transfer to an Australian account you nominate if the original method cannot receive returns.

Cancellation and rescheduling

You may reschedule workshops with at least five business days’ notice at no fee. Later changes may incur a rescheduling charge disclosed in the SOW. Repeated no-shows to agreed workshops may be treated as cancellation of that phase.

Deposits

Deposits secure calendar time. They are applied to the first milestone invoice unless a refund applies under this policy.

No-shows

If client stakeholders fail to attend a prepaid workshop without notice, that session may be marked complete for billing purposes. A replacement session is scheduled only if remaining prepaid time allows or a new fee is agreed.

Work already started

Once inventory, interviews, or document drafting has begun, fees reflect effort expended. We provide a summary of work completed when calculating any partial refund.

Materials

We do not sell kits or physical materials through this site. Any client-supplied hardware remains yours; return shipping after on-site work is your responsibility unless the SOW says otherwise.

Exceptions

Consumer guarantees under Australian Consumer Law apply where relevant and cannot be excluded. If a conflict exists between this page and a signed SOW, the SOW prevails for that engagement.

Contact for refunds

contact@content-amberpath.click · +61 2 0000 3290 · Office 11, 57 Sample Road, Sydney NSW 0000